If you have a question about your LTB application, you can email the office that is taking care of your application.
You must include your file number in the subject line of your email. Check your file number to make sure you email the right office.
| If your file number begins with: | Your LTB office is: | Use this email address: |
|---|---|---|
|
CEL or CET |
Central (Mississauga) |
|
|
EAL or EAT |
Eastern (Ottawa) |
|
|
NOL or NOT |
Northern (Sudbury) |
|
|
SOL or SOT |
Southern (Hamilton) |
|
|
SWL or SWT |
Southwest (London) |
|
|
TEL or TET |
Toronto East (Toronto – Scarborough) |
|
|
TNL or TNT |
Toronto North (Toronto – North York) |
|
|
TSL or TST |
Toronto South (Toronto – Yonge/St Clair) |
When you should email the LTB
Email the LTB about your application. For example, you could email the LTB to:
- send documents for your application file
- provide information that the LTB said it needed for your application
- give dates you are unavailable so the LTB can schedule a hearing for your application
When you should not email the LTB
The LTB will not answer these types of emails:
- Questions about problems you are having with your rental unit, landlord or tenant. If you have these kinds of questions, visit the Your Rights and Responsibilities section of the LTB website at sjto.ca/ltb. Or, you can call us at 416-645-8080 or 1-888-332-3234.
- Emails to the LTB to file an application. You use LTB e-File to file and pay for the most common types of applications. If you send the LTB an email that contains credit card information, the LTB will delete it.
- Emails to pay for LTB services. If you have to pay for an LTB service, such as a hearing recording or photocopies, you can pay in-person at our offices, by mail or by fax. If you send the LTB an email that contains credit card information, the LTB will delete it.